This policy explains when you can cancel an OctaSea order, when you are entitled to a refund, and how refunds are paid. It forms part of our Terms & Conditions.
1. What this policy covers
This policy applies to every paid OctaSea service: the AI Resume Analyzer, the AI writing upgrade in the AI Resume Builder, the AI Mock Interview and Resume Sender. The basic AI Resume Builder is free and involves no payment.
2. Our services are digital
Each paid service is delivered online and starts as soon as your payment is confirmed (see our Service Delivery Policy). Because it is used up once delivered, a delivered service is not refundable, except in the cases listed below.
3. When you get a full refund
- Charged twice for the same order.
- Money deducted but the order not confirmed: if your bank debited you but the payment failed or wasn't confirmed, the amount is normally reversed automatically by Razorpay or your bank. If it hasn't come back within 7 business days, contact us and we'll sort it out.
- Not delivered because of a fault on our side: if a paid AI analysis, AI writing upgrade or mock interview can't be delivered because of a technical problem on our side, and we can't fix it within 7 days of you telling us, we refund the full amount.
- Resume Sender not completed because of a fault on our side: if your order can't be sent because of a problem on our side, we will either complete the sending or refund you, as you prefer.
4. When a refund isn't available
- You changed your mind after the service was delivered.
- You didn't get replies, interviews or a job. We don't promise any of these (see our Terms and Disclaimer).
- You disagree with an AI score or suggestion, or the AI writing doesn't suit you. You can always edit the text yourself.
- Some Resume Sender emails bounced or weren't read. This is normal for email and doesn't mean the sending failed.
- The resume, details or message you provided were incorrect or incomplete.
5. Cancelling an order
- Before you pay: you can cancel an unpaid Resume Sender order from Orders in your account. Nothing is charged.
- After you pay: paid services start at once, so they can't be cancelled. A Resume Sender order enters the sending queue automatically, usually within minutes.
- Your account: you can delete your account at any time from your Profile page. This doesn't refund services already delivered.
6. How to ask for a refund
Email info@octasea.com within 7 days of the payment, with the email address of your account, the order or payment ID and what went wrong. We reply within 2 business days.
7. How refunds are paid
Approved refunds go back to the original payment method through Razorpay, within 5–7 business days of approval. Your bank or card issuer may take a few extra days to show it. We can't refund to a different account or method.